At United, we focus on making a real, positive impact in the community, guided by a set of strategic goals that drive our growth and improve the quality of the services we offer. Our Strategic Plan is built on four fundamental pillars, each aimed at ensuring a sustainable, innovative, and opportunity-filled future for the people we serve.
Goal 1: Governance
United is recognised for having sound governance that supports continuous improvement.
Objectives:
- Strategically increase board membership and improve Board functioning.
- Ensure sustainable decisions that maximize enduring value.
- Develop a culture of growth while responding to community needs.
- Actively manage risk.
What this Means:
- Best practice governance and risk management.
- Development of specific Board and Management KPIs.
- Transparent stakeholder engagement.
Goal 2: Services and Programs
United makes a real difference to our community’s health and wellbeing.
Objectives:
- Engage and work in partnership with the community.
- Develop partnerships with key stakeholders for high-quality services.
- Use research, evidence-based practices, and maximize impact investments.
What this Means:
- Consumer-directed services.
- Responsive and innovative based on client experience.
- Deliver outcomes with a strong evidence base.
- Innovative place-based activities and services.
Goal 3: Resources
United operates sustainably and grows.
Objectives:
- Be business-ready for aged care and NDIS reforms.
- Grow and diversify income to reach $5 million in annual turnover.
- Improve visibility, marketing, and communications.
- Advocate to government and stakeholders to address community needs.
What this Means:
- Develop new income streams.
- Make the best use of resources.
- Promote the brand and maximise reputation.
- Model environmentally sustainable practices.
Goal 4: Organisational Development
United is a leading employer of choice with a culture of valuing people.
Objectives:
- Attract, recruit, develop, and retain the best people.
- Provide resources, systems, and tools to support staff and Board goals.
- Ensure the highest level of OH&S compliance.
What this Means:
- Support for staff and a culture of excellence.
- Fair and equitable resource use.
- Continuous promotion of the brand and reputation.