Service Coordinator position

 

Job Description / Key Responsibilities

    • Coordinate care and services for HCPP clients in accordance with the client’s care plan.

    • Manage HCPP client purchases under instructions of the HCPP Case Managers as required.
    • To provide accurate and timely data entry into required Client Record Management (CRM) systems and or other data bases.
    • Work closely with Finance and Case Managers regarding client’s statements and financial queries.
    • Arrange services with external providers and contractors as agreed to in Care Plans and manage cancellations and changes to service arrangements as required.
    • Liaising with providers and contractors when making client related purchases, including following up home modifications purchases as recommended by allied health practitioners.
    • Perform efficient contractor management activities, including engaging in recruitment and retainment of external contractors and keeping up to date documentation, ensurin all providers meet United requirements and compliance.
    • Maintain records accurately and efficiently, in line with organisational audit requirements and deployment, financial and regulatory risk management.

 

SELECTION CRITER

Personal Attributes:

    • Well-developed skills in oral and written communication to enable the preparation of routine correspondence and reports where required.

    • creative, resourceful, and pragmatic with a positive Can Do and solution-focused attitude.
    • Capacity to manage competing priorities and meet strict deadlines.
    • Value diversity in others’ work and personal styles.
    • Willingness to assist and support others as required and collaborate with team members.
    • Act in a professional manner at all times to provide a prompt, courteous, responsive and flexible service to all program clients and staff.
    • Strong analytical, problem-solving, and decision-making skills, with excellent attention to detail.
    • Exceptional communication and customer services skills.

 

Skills & Competencies:

    • High level administrative and organisational skills.

    • Ability to work independently and proactively, with excellent organisational and time management skills.
    • Ability to promote transparency and quality service delivery, achieving high levels of client satisfaction.
    • Excellent computer literacy skills in spreadsheets, databases, word processing programs and software including: Word, Excell, E-tools, (or similar Client Management System), and My Aged Care (MAC) portal.
    • Ability to liaise and communicate effectively with a broad range of people, both internal and external to the organisation, in a professional and ethical manner.
    • Problem-solving, decision making and organisational skills.
    • Fluent in Spanish and English and sound understanding of the Spanish speaking communities’ history, culture and their needs.
    • Ability to communicate effectively with clients who have different needs, such as people from culturally and linguistically diverse (CALD) and LGBTI backgrounds, or people with a disability.

 

Knowledge:

    • Sound understanding of Home Care Packages (HCPP) and Commonwealth Home Support Program (CHSP) guidelines.

    • Understanding of a person-centred philosophy and Consumer Directed Care (CDC).

 

Experience:

    • Relevant experience in an aged care or community setting, understanding and experience of HCPP.

    • Previous experience in Client Management Systems (CMS) is desirable, but not essential.

 

Qualifications:

    • Relevant tertiary qualification in Social Science, Social Work, Community Services (i.e. Diploma of Community Services) in Australia.

 

 

APPLICATION PROCESS

In order to assess your job application, please follow any of these links

https://jobs.swagapp.com/jobs/f54618df-b9c4-43ef-9709-505418448211
https://www.seek.com.au/job/75579459

 

 

Domestic assistance position

QUALIFICATIONS/EXPERIENCE AND SPECIAL REQUIREMENTS

    • Any customer service qualification or experience is preferred but not essential
    • Experience providing cleaning services or housekeeping
    • A current Victorian Driver’s Licence and an insured and reliable vehicle
    • Hold or be prepared to obtain First Aid/ CPR Certificate
    • Hold or be prepared to obtain a Police Check
    • Be prepared to attend training sessions as per industry standards and undertake professional development when required.

 

ESSENTIAL

    • Positive, can do attitude with the ability to engage with and motivate older people.
    • Demonstrated professional attitude and commitment to continual learning.
    • Demonstrated ability to work autonomously and in a team.
    • Ability and experience with optimizing opportunities to connect people to their community.
    • Bilingual (Spanish – English)
    • Right to work in Australia
    • Be available to move around different areas of Melbourne

 

APPLICATION PROCESS

In order to assess your job application, please fill this online form

https://form.jotform.com/unitedmelbourne/work-with-us

 

 

 

 

SUPPORT WORKER POSITION

WE’RE LOOKING FOR SUPPORT WORKERS TO WORK IN THE NORTH AND SOUTH EAST AREAS

Job Description

QUALIFICATIONS/EXPERIENCE AND SPECIAL REQUIREMENTS

    • Certificate III in either Ageing Support, Individual Support, Aged Care, Health Services Assistance
    • Or Certificate IV in Disability
    • Relevant experience in service delivery in a Home Care environment working with the frail, elderly or people with a disability.
    • Experience in developing and facilitating group programs for the elderly
    • A current Victorian Driver’s Licence and an insured and reliable vehicle
    • Hold or be prepared to obtain Food Safety Handling certificate
    • Hold or be prepared to obtain First Aid/ CPR Certificate
    • Hold or be prepared to obtain a Police Check
    • Be prepared to attend training sessions as per industry standards and undertake professional development when required.

ESSENTIAL

    • Demonstrated commitment to the principles of Person Centered Support.
    • Understanding of Aged Care, not-for-profit home community sector or similar
    • Effective verbal, written and computer skills
    • Positive, can do attitude with the ability to engage and motivate Aging people.
    • Demonstrated professional attitude and commitment to continual learning.
    • Demonstrated ability to work autonomously and in a team.
    • Ability and experience with optimising opportunities to connect people to their community.
    • Experience in working with individual support plans.
    • Right to work in Australia
    • Bilingual: Spanish and English
    • Covid-19 vaccine

 

APPLICATION PROCESS

In order to assess your job application, please fill this online form

https://form.jotform.com/unitedmelbourne/work-with-us